I LIKE AN ITEM. HOW DO I BUY IT?

We value customer interaction and personal service. If you are interested in one or more items from Komakino, please contact us. We will answer all your questions promptly and work with you on selecting the appropriate size.
When you are ready to buy, we will arrange payment and shipping.

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WHY DO YOU NOT MEASURE ITEMS?

Measurements are for e-bay! We pride ourselves in our service and product knowledge, and feel that our approach is more sophisticated. Measurements are not an accurate way of determining fit, as garments vary widely in their cut and structure. By trying things on ourselves and having a direct conversation with our clients, our ratio of success in selecting appropriate sizing has been about 95%.
A good starting point is to provide us with your height and weight when inquiring about an item.

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HOW DO I PAY?

Paypal is the fastest, most efficient way to pay. It’s safe and easy to use. If you don’t have it, you can create an account on www.paypal.com. Alternatively, you can send us a Wire Transfer.
Sorry, at the moment we are not set up to accept payment by cheque or credit card.

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HOW MUCH IS MY ITEM IN USD (OR OTHER CURRENCY)?

Sorry, but the only accepted currencies at Komakino are Canadian Dollars and Euro. For a quick reference, you can convert any currency at www.xe.com, updated daily.

However, please note that the exchange rate for your purchase will be ultimately determined by Paypal.

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DO YOU SHIP TO  ______ ?

Yes, we ship everywhere.

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HOW MUCH IS SHIPPING?

Shipping is free worldwide on all regular-priced items, and quoted individually for sale items. Same applies to all SZ members.

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WHERE ARE THE ITEMS SHIPPED FROM?

Everything we sell is shipped from our physical store in Berlin, Germany.

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HOW DO YOU SHIP?

We ship via DHL-Deutsche Post Premium Paket, the fastest and most reliable option.

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HOW DO I TRACK MY PACKAGE?

FOR TRACKING NUMBERS WITH FORMAT: XX 0000 0000 0XX
* Go to www.deutschepost.de, and then click on ‘Sendungsstatus’ at the top-right corner, or go directly here: Deutsche Post (Tracking in English)
* Enter your tracking number and date.

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FOR TRACKING NUMBERS STARTING WITH 15 100…
* Go to www.dhl.de (auf Deutsch), or here: dhl.de in English
* You can enter your tracking number on the field provided on the left, without characters or spaces.
* We usually recommend waiting 24-48 hours (for international customers) after the sending date to track a package, as they do not usually appear in the system before this time.

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IS SOMETHING WRONG WITH MY SHIPMENT?

It is extremely rare that packages go missing with DHL/Deutsche Post; however if the last updated date on your tracking is more than 20 days old, please contact estefania@darklandsberlin.com and we will look further into it.

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WHY DO YOU HAVE A LINK TO DARKLANDSBERLIN.COM?

Darklands is our sister store, carrying the same brands with the exception of Rick Owens, Guidi and Ann Demeulemeester.

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